1. Refund Eligibility
Refunds are applicable only in cases where TruDigitals fails to deliver the agreed project within the committed timeframe. A standard project may take up to 30 days for completion, depending on the scope and complexity.
Legal
Refund Policy
Transparent, fair, and clearly defined. Here's how refunds work at TruDigitals.
Last Updated: April 2026
CommitmentRead carefully before engaging
We're committed to delivering high-quality services within agreed timelines
At TruDigitals, we are committed to delivering high-quality services within the agreed timelines. Please read our refund policy carefully before engaging with our services.
2. Delays Beyond Our Control
If any delay occurs due to the client's side — including but not limited to delayed communication, incomplete information, lack of approvals, or late submission of required materials — no refund will be issued.
3. Client Responsibility
Clients are required to provide all necessary information, content, credentials, and approvals in a complete and verified manner at once to ensure smooth and timely project execution.
4. Non-Refundable Situations
- Change of mind after project initiation.
- Delays caused by client-side dependencies.
- Partial work already completed and delivered.
- Services where progress has already been made as per the agreed scope.
5. Final Decision
All refund decisions are subject to evaluation by TruDigitals, and we reserve the right to determine eligibility based on the specific circumstances of each project.
Questions about our refund policy?
Our team is happy to clarify scope, timelines, and any policy details before you engage.